The Cake Xpress Suggest you please read the terms and conditions (Terms and Conditions) set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications, you agree to be bound by these Terms and Conditions.
Introduction:
All prices are non-negotiable. Payment secures the listed prices & prevents any further price increases, except in exceptional beyond our control egg. *increase in ingredients price, increase in fuel prices, etc. You must provide the requested information for us to process your order.
We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. We will use various procedures to authenticate each transaction.
By placing an order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation page listing out the details of your order. This confirms receipt of your order. A contract between you and us is only formed when we receive your credit / debit card payment and send you a confirmation email that your order and payment has been accepted.
Please print a copy of the confirmation page for your records. For collection at our office, please also print the payment confirmation email and bring it to the office for collection as you will need to present the confirmation email to collect your order. We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible or an exchange rate has been quoted in error.
You will be required to pay for your order by making a payment via credit or debit card at the time of online ordering or by subsequently making a payment via PayUMoney . For any PayUMoney payment, you must make payment within 12 hours of the placement of your order, otherwise we may cancel your order. Pre-payment with credit card is required through our online shop. Cash on delivery is also accepted.
Upon completion of your order you will receive an email, an automated order summary and an invoice.
Cancellation for whole cake orders: All orders can be cancelled at any time by calling our Customer Service contact at 8826316385 or e-mail us at thecakexpressdelhi@gmail.com
Cancellation and Refund Policy
1. Since all orders are customized as per the customer's requirement and are perishable in nature, refund on any cancellation is not possible on the same day.
2. It is required that 1-day prior notice of cancellation be given for regular cakes and 2-days prior notice be given for Large or Special Cakes. Refund charges of 5% per order shall be applicable.
3. The Cake Xpress will issue a refund to the same card/account/medium through which you have made the payment in case of cancellation
4. All refunds shall be made within the period of 7-10 working days from the date of cancellation.
5. It is entirely up to The Cake Xpress's discretion, to change, cancel, refund or otherwise offer any other option to the customer.
by "Devendra Yadav"